Terms of Use

These Terms and Conditions constitute a binding agreement between OxEssays.com, the Company, and any individual who becomes a Customer of the Company. When any individual becomes a Customer of the Company, s/he agrees to be automatically bound by this Terms and Conditions Agreement. 

1. Clarification of the terms

1.1 Agreement alludes to Terms and Conditions.

1.2 Terms-the Company-refer to OxEssays.com, the entity that offers academic writing services to Customers.

1.3 Terms-the Customer-The Customer is a person or persons who hands in Orders to the Company for deliberation, and adheres to the Terms and Conditions in this Agreement.

1.4 Messaging System is the software that facilitates exchange of information between the Customer and the Writer, or with a member of the Support Team.

1.5 Order refers to the request for a Product by the Consumer to the Company which includes specific expectations and a predefined set of sources to be used in writing.

1.6 Product is the outcome of the processed Order which is written and delivered to the Customer as a digital document as per their requirements.

1.7 Product Revision is a request sent by the Customer to the Company for making amends to the Product in line with the requirements filled in the Order Form.

1.8 Support Staff is the Company’s structural unit tasked with coordinating and facilitating the Order process.

1.9 The Writer is a Company’s employee who works as a freelancer and engages in the provision of research and writing services to the Customer as outlined in the Company Agreement.

1.10 The term – Personal Credit Balance – refers to the Customer's account they keep with the Company that handles Customer’s credits by depositing it to their balance at their own will for compensation of Order(s) at own discretion.

1.11 The term – Affiliate Program – refers to a special program tailored for existing Customers of the Company.

2. Order Placing and Registration

2.1 The Customer may place an Order by filling out the Order form on the Website or by seeking assistance from Support Staff in filling the form.

2.2 The Order Form clarifies the range of work to be done, the details of the Order and the delivery terms. The Customer is obligated to provide accurate, clear and concise information on the Order form or to the Support Staff Agent assisting in filling of the Order form.

2.3 The Customer is required to submit their name, phone number, email address and country of residence for purposes of profile registration.

2.4 The Customer is required to maintain one profile when placing all Orders to the Company. The Customer is required to communicate and transact with the Company using one profile. The use of different credentials by the Customer when placing an Order is not allowed. In the event that the Customer has used several accounts, the Company reserves the right to merge them to update the Customer's purchase history.

3. Order Payment

3.1 The Company’s pricing is used to determine the amount to be paid for a Product. Processing of the Order commences once payment has been made and authorized by the Company.

3.2 Payments in the form of installments are allowed as long as this set of conditions is complied with:

  • The price of the Order should be £500 or higher
  • The payment cannot be divided into more than four portions
  • The first phase of payment should be effected immediately the Customer receives the first payment link

 3.3 Payment of the Order can be done using Credit Card, PayPal, Personal Credit Balance and Wire Transfer – which may take up to 3 to 14 business days.

3.4 PayPal is the Company’s primary payment platform which requires the Customer to go through PayPal check-out to facilitate payment of the Order. To pay for the Order using a Credit Card, the Customer is required to fill in the PayPal form. The account created in this process is temporary, which mainly seeks to facilitate a one-time transaction.

3.5 Technical or procedural hitches that may occur while PayPal processes the payments are not the Company’s responsibility. These may include but are not limited to:

  • The payment is subject to PayPal Review, which means the amount is not released until PayPal's investigation is complete.
  • In case the payment is made via Electronic Check(E-Check) - an electronic form of paper check used to make payments online, ten days may be required for delivery.
  • Technical hitches on the part of the PayPal platform or Customer’s Bank.

In the event of transactional failure, the Customer is advised to cross-check the balance on the card, online purchase limitations and validity of the card before contacting the Support Staff for help.

4. Discounts

4.1 The Company’s policy allows fair access to Promotional and Loyalty Program discounts for every Customer.

4.2 Orders that exceed £25 are eligible for application of the discount code.

4.3 Placing the Code in the ‘Discount Code’ field on the Order Form is all it takes for application of the discount code. The discount will not be effected if the code is not submitted in the corresponding section.

4.4 ‘First-time Discount’ can only be used once by the Customer.

4.5 The Discount cannot be used together with any other offers and are only used once at a time.

5. Customers Personal Credit Balance

5.1 A payment mechanism for Customers Within the System – Personal Credit Balance, is created by storing an amount of money to the Customer’s Personal account on the Website for future orders.

5.2 One Credit is equivalent to £1.

5.3 Transfer of funds to the Credit Balance can be done with the Customer’s authorization. Funds under this kind of transfer process are non-refundable and may be utilized in future Orders only.

6. Order Process

6.1 Order validation. The Company is entitled to re-checks of details of the Order after the payment to confirm whether instructions provided while filling out the Order Form correspond to those provided manually by the Customer through any communication channel. Members of the Support Staff will contact the Customer to clarify and iron out details in the event of a mismatch.

6.2 Order Volume. Order volume is measured in words only as per the Company’s standards. 1 page Double-spaced equals to 275 words and 1 page Single-spaced is 550 words.

6.3 Change of Order details. Instructions on changes to the range of work by the Customer may be provided by contacting the Support Staff. Modifications that revolve around urgency or complexity of the Order may call for additional payment, which will be done after consultation with the Customer.

6.4 Resources. The Customer is entirely responsible for provision of resources to be used in execution of the Order. In case a Writer requires a source, it is the Customer’s obligation to provide it. Customers should upload all sources before the Writer is assigned in order to guarantee timely delivery. A delay in provision of a source may result in a delay in completion of the work.

6.5 Communication. Communication between the Writer and the Customer is facilitated by the Messaging System which is available on the Customer’s personal profile on the Website, located on the top right of the Specific Order Page. The Messaging System resembles E-mail Communication in all aspects, only that it is more secure for use by Customers. Contact between the Customer and the Support staff can be done 24/7 via Online Chat, E-mail or phone.

6.6 Progress tracking. Progress can be monitored by the Customer on their personal account’s Order Page. The Communication channels provided can also be used to inquire about the progress of the Order.

6.7 Order delivery. Delivery of the Product within the given deadline is entirely the Company’s responsibility. Support Staff will contact the Customer in the event that more time is needed due to complexities of the task. The Customer can access the Product by downloading it from the Customer’s personal account on the Website.  Timely download of the Product is entirely the Customer’s responsibility. Technical issues arising from the Customer’s end which may have prevented timely download of the Product are not the Company’s responsibility.

7. Order Revision

7.1 Free adjustments to the Customer’s Order are valid within a 14-day window after the Order delivery. In the event the Revision is required at a future date, the difficulty of the Revision will influence the extent of additional charges to be applied.

7.2 In the personal account, the Customer can submit a Revision Request by use of ‘Feedback’ and ‘Any Improvements Required’ tools.

7.3 A free Revision can be provided in the event that initial instructions and the Revision instructions match. The Company reserves the right to ask for more payment in order to execute the Revision, if the Revision instructions violate initial Order instructions.

7.4 The deadline for Revision cannot be earlier than the original deadline in the Order form.

8. The Use of Product

8.1 The Products of OxEssays.com are not for submission in the form of the Customer’s own research. The main use of the Product is to act as a sample or reference for their own work.

8.2 Copyright laws are highly upheld by the Company and violation of the Company’s Terms and Conditions is entirely the Customer’s responsibility. 

9. Affiliate program

The Company’s Affiliate Program, which involves receipt of Credit for friends’ and acquaintances’ referrals to the Website is open for all registered customers. The Customer’s Personal Account facilitates access to further information on the Affiliate Program.

10. Miscellaneous Provisions

10.1 All Terms and Conditions that define the rights and obligations of both parties involved in the Contract – the Customer and the Company, are outlined in this Agreement. This document solely, its statements, promises or inducements, are to be viewed as valid or binding to both parties. After accepting the Terms and Conditions, this Agreement replaces all previous verbal or written communications and/or Agreements between the parties.

10.2 The Customer accepts that if a particular set of Terms and Conditions conflicts any State Law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to prevail due to lack of an invalid part in the Agreement.

10.3 The Agreement is controlled, in its clarification and performance, by the Laws of the State where the Company is located and holds its primary business – Cyprus (CY) to be exact.

11. Privacy Policy

OxEssays`s respect and prioritization of your right to privacy are integral to our business model. A part of this commitment is connected with ensuring that everyone who does business with us fully understands what data we collect, policies on storing that information, and how it is used. All data is gathered for the purpose of providing you with the products and services that we advertise.

If you elect to use our products and services, there a is certain amount of information we will need to collect including your contact information, location, and other specific facts such as your grade level or the subjects you are studying. We may also collect other data that allows us to evaluate how you, along with other clients, interact with our website or other connected interfaces.

Please note that the list of information mentioned above might not to be complete.

11.1 Policies Regarding the Age of Our Users

This site, in its entirety, including the use of our products and services is for adults over the age of 18 only. We do not knowingly collect, distribute, or store information on anyone who has not reached the age of majority. Anyone who is aware of a minor using our services is asked to inform us about this.

11.2 The Goals of this Privacy Policy

It is our strong advice that all visitors choose to read this policy. The statements contained within apply to everyone who decided to use the services we provide. Our goal is to ensure that there is no misunderstanding in terms of the information we collect and your rights to access and make changes to that information at any point and time. You are entitled to have full control over your personal data including the freedom to erase it.

11.3 Collection of Your Personal Data

Please be reminded that any personally identifying information that we obtain from you is provided only by you and stored with your consent. The ways your data might be shared with us include: your contacting us, using our online support services, placing orders, etc. We do not use any tools or hire third parties to mine or extract your personal data from your computer or other websites.

Any action such as creating an account, placing orders, or signing up for receiving communications from us results in our receiving of your identifying data. In order to provide you with the requested products or services, we must be able to store and access this information in the future. All data that we collect is appropriately stored following prescribed security protocols and protections.

11.4 Non-Identifying Data Collection and Storage

We acknowledge the collection and storage of non-identifying data from our side. Because this information cannot be used to identify you or impact your privacy, your involvement in the collection process is unnecessary. The procedure involves using cookies and related technology, order tracking, storage of communication logs, browser and device type tracking, site visit information such as timestamps and navigation, etc. We use this data to improve performance and customize your experience on our website.

This information is presupposed for our use only. It might be shared with third parties who are contracted with us to assist in providing you with the offered services.

11.5 Our Use of Your Data

In an effort to both protect and respect your privacy, we have to optimize and minimize our data collection efforts to provide you with the expected services. All of your data is collected only with your permission, and used for the reasons we explicitly state below.  The personal information is used to provide you with the needed services and to contact you accordingly. The information can be collected and stored upon the demand of law enforcement, courts, or in order to comply with laws applied to us.

We might also opt to store data that enables us to update or improve the services. For instance, if you order a specific service, we may choose to send you information about related products. We can use the data to help detect the website errors or other issues. Besides, the records are maintained in an effort to prevent fraud or other abuse.

11.6 Sharing Information with 3rd Parties

In the light of the fact that we do provide your data to third parties, we confirm that this can be done for very specific purposes only, and these parties are acting on our behalf. We provide the information that is limited to what is necessary in order to offer you specific services to partners and subcontractors, payment processing companies, advertisers, market research firms, and customer service entities, as well as email providers.

Every third party entity receiving your information is required to sign a legally binding agreement, ensuring protection of your confidentiality and limiting the use of your information to its intended purposes. All employees or other agents of these third parties are held to the legal agreements as well.

11.7 Customer Communications

We maintain the right to communicate with all our customers about their purchases, as well as to communicate with you about special offers and other services. This is usually done only if we have determined that the information or offers are relevant to you based upon previous orders. You may choose to stop receiving these notifications at any time. The details of this process are provided further down the page.

The common ways used to communicate with our clients include: sending emails, bulk texts and auto sent emails, phone calls, and text messages. You may adjust your communication preferences via your account settings.

If we consider the partner or other third parties to have information or offers that may be useful for you, we will notify you before providing them with your data. You are free not to give permission for this if you want.

If you choose to have your information removed from our database, you may do so. Please, contact the customer service for additional assistance.

11.8 Our Use of Analytics Tools and Services

We employ the use of analysis tools to collect and analyze various types of data. These tools allow us to understand how users interact with our web-pages and other connected interfaces. This includes such information as the amount of time you spend on our website, the content consumed, and the search terms used to find our website. None of this information contains identifying data. It is gathered to improve our website and user experience design.

The tools that we use involve placing persistent cookies on your computer which allow remembering our users. If you do not want to permit these cookies to be stored on your device, please, refer to the instructions in our Cookie Policy. None of this information is sent to third parties.

11.9 The Security of Data that We Store

We are continuously dedicated to employing all of the technologies and resources available for us to protect your personal information that includes the use of encryption technologies as well as the implementation of other security protocols.

All your personal information is held with the only purpose of providing you with the products and services that you order. Beyond that, such data may also be stored in order to comply with laws and regulations, accurately keep financial records, and ensure that we meet the obligations of all possible contracts or agreements. You are encouraged to contact customer support should you have any concerns.

11.10 Use of 3rd Party Websites

Our website content contains links to external websites. Please note that if you choose to access them, you opt for that freely and per your own choice. You also acknowledge your understanding that there is no way we could be responsible for the policies or content of external websites. None of our policies or guarantees can be applied to such websites as far as we do not own or control them. We strongly encourage you to familiarize yourself with external websites policies before clicking on the link.

11.11 The Right to Access and Control of Your Personal Data

On our website, there are no restrictions of your rights and abilities to access and control your personal information. In order to view or change any of this data, you may use the account settings in the customer portal provided for you where you can easily amend the saved information. You may also request for this information to be deleted. But please be aware that if you have current orders in progress at that moment, you will need to wait until all of them are completed for your data to be removed from the storage.

11.12 Changes to this Policy

We may change this policy along with any other without prior warning. Information about these changes will be posted in a way we consider to be the best one to ensure our users are aware of them. It may include a website notification or personal email. The significant changes can only be processed after the 30-days period what gives ample opportunities for the users to learn about the future amendments and get adjusted to them.

11.13 Contacting Our Support Department

If you have any further questions, please contact our customer support that is 24/7 available.

12. Limitation of Liability

The Customer’s decision to accept the above Terms and Conditions of this Agreement does not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotions, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the Products, including but not limited to:

(a)telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;

(b)failed, garbled, incomplete or delayed computer transmissions;

(c)any condition brought up by events beyond the control of the Company, that might cause the Product to be corrupted, delayed or disrupted;

(d)any damages or losses of any sort arising in connection with, or as a result of, utilizing the services;

(e)any printing or typographical errors in any materials associated with the service.

13. Amendments

It is highly advised and recommended that Customers review these pages and accept that the Company can, at any time, modify its Terms and Conditions determined by the Agreement.

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